Privacy Policy
This policy explains what information BASMA may collect, why we use it and how it may be handled when you use our website, place an order or contact us.
We aim to collect only the information reasonably needed to operate the store, process orders, provide customer service and improve the shopping experience.
Information We May Collect
When you browse BASMA, create an account, place an order or contact us, we may receive information such as:
- Name
- Email address
- Phone number
- Billing and shipping address
- Order and purchase information
- Selected product customization options
- Custom text, images or reference files submitted for an order
- Account information
- Messages or enquiries sent to us
- Basic technical information generated when using the website
How We Use Information
Information may be used where reasonably necessary to operate BASMA and provide our services.
- Process and prepare orders
- Create customized products
- Arrange delivery
- Communicate about an order
- Provide customer support
- Manage customer accounts
- Prevent misuse, fraud or security issues
- Maintain and improve the website
- Comply with applicable legal or administrative requirements
Orders & Custom Products
Custom orders may require additional information such as selected colors, sizes, text, images, reference material or other design instructions.
This information is used to understand and produce the requested item and to communicate with you where clarification is required.
Payment Information
Payments may be processed through Ziina or another third-party payment service made available through our checkout process.
When you continue to secure payment, you may be redirected to the payment provider’s platform to choose an available payment method and complete the transaction.
Payment card information and other sensitive payment details may be collected and processed directly by the payment provider rather than stored by BASMA.
Available payment methods or payment providers may change over time.
Shipping & Delivery Providers
Information necessary to complete delivery may be shared with courier or logistics providers handling your order.
This may include details such as your name, delivery address, phone number and information required to identify the shipment.
Service Providers
BASMA may use third-party services to support parts of our store and operations.
These may include services related to website hosting, payments, security, email, analytics, delivery or other technical and operational functions.
Information should only be shared where reasonably necessary for those services to perform their role.
Cookies & Website Technology
BASMA may use cookies or similar technologies that help the website function properly.
For example, these technologies may help remember your shopping cart, login session, store preferences or other information required for website features.
Additional analytics or marketing technologies may be introduced in the future where appropriate.
Account Information
If you create a BASMA account, information associated with the account may be stored so you can manage orders, addresses and account details.
You are responsible for keeping your login credentials confidential and for using a secure password.
How Long Information Is Kept
Information may be retained for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer service, accounting, security and record-keeping requirements.
Retention periods may vary depending on the type of information and applicable requirements.
Data Security
BASMA aims to use reasonable technical and organizational measures to protect information from unauthorized access, loss or misuse.
However, no website, storage system or transmission method can be guaranteed to be completely secure.
Sharing of Information
BASMA does not publicly display your personal order information.
Information may be shared where reasonably necessary with service providers involved in operating the store, processing payments, fulfilling deliveries or providing technical services.
Information may also be disclosed where required by applicable law, a valid legal process or an authorized government request.
Your Information
Where applicable, you may contact BASMA to ask about personal information associated with your account or orders, or to request that inaccurate information be corrected.
Certain information may need to be retained where required for legitimate operational, accounting, security or legal reasons.
Marketing Communications
If BASMA introduces promotional email, SMS or other marketing communications, they should be sent in accordance with the choices and permissions applicable to the relevant service.
Transactional communications relating to an order, account or customer service request may still be sent where necessary to provide the service.
Third-Party Links
Our website may contain links to third-party websites or services.
BASMA is not responsible for the privacy practices or content of websites operated independently by third parties.
Children’s Information
BASMA is not intended to knowingly collect personal information from children where parental or guardian involvement would be required under applicable law.
If you believe information has been provided in error, please contact us.
Changes to This Policy
BASMA may update this Privacy Policy as the store, website, service providers or operational requirements change.
The latest version will be published on this page with an updated revision date.
Applicable Requirements
BASMA intends to handle personal information in accordance with applicable privacy and data protection requirements relevant to its operations in the United Arab Emirates.
BASMA uses customer information primarily to operate the store, create and fulfil orders, arrange delivery and provide customer support.
Privacy question?
Contact us if you have a question about your information or this Privacy Policy.